DPH Systems Support Resources

Applying for DPH Systems Credentials

Download this form [PDF] and fill it out. Submit the completed form to itsupport@sfccc.org. It will take 5-7 business days to process. Once complete, credentials will be sent you you in a secure email.

Removing a user: If a previous user has left your organization, you may use the same form as above to delete their account. For deletions, we only need the first page completed and submitted.

 

Using the DPH Webconnect Portal

DUO User Guide

SFDPH has opted to allow users to authenticate using a Duo Push Notification delivered to your smartphone via the Duo Mobile app, which is the fastest and most secure form of second-factor authentication available today.

Download the DUO User Guide [PDF]

Using LCR

Here is a reference guide for LCR Navigation [DOCX]

Using DPH's eCW in Read-Only mode.

Training resources can be found at https://sfghlearn.litmos.com/self-signup

Instructions on how to log on to the learning site will be sent along with your eCW credentials. Contact itsupport@sfccc.org if you have not received those instructions.

 

Applying for Avatar credentials

Avatar User Credentials are issued by applying direclty to DPH. For the forms, please visit the Avatar Documentation Page on SFDPH website (https://www.sfdph.org/dph/comupg/oservices/mentalHlth/BHIS/avatarUserDocs.asp ). Along with the onboarding forms, this site has access to instructional videos and additional resources.

Everyone is required to attend training before getting their login information. Watching the instructional videos is insufficient to meet this requirement.

Everyone is required to submit a certification form that includes Taxonomy Code and NPI number. Staff will need to go the NPI Registry (https://nppes.cms.hhs.gov/ ) to register and have an NPI number assigned to them. The certification form is not considered complete without the NPI/Taxonomy.

Each form has a fax number on it (Compliance 415.252.3032 / Avatar Accounts 415.252.3008). Compliance receives the certification form and electronic signature agreement.  Avatar Accounts receives the account request form.  It takes about 10 business days to complete the process (including creation of the Webconnect account if needed).  Account information is usually emailed to the requesting supervisor.

 

Support resources:

General support services - contact SFCCC IT Support at itsupport@sfccc.org of (415) 355-2254

Password resets - contact the DPH Help Desk at (628) 206-7378


Remote Support Services

If you have been directed to this page by a support technician, please click on the link below and enter your name & the code provided by the support technician.

https://www.fastsupport.com/

Once this code has been entered, your computer will download a small application that the support technician will use to view your screen and control your keyboard and mouse.