Consortium Quaterly - Spring 2016

San Francisco Community Clinic Consortium's Quarterly Newsletter

In this issue:

  • Health Center Leader Featured In SF Gate
  • Staff Spotlight
  • Americorps: A History of Success
  • CEO's Corner

Health Center Leader Featured In SF Gate Article


HR 360 CEO, Vitka Eisen was recently featured in a SF Gate article highlighting the nominees for the Chronicle’s second annual Visionary of the Year award. The award salutes leaders who strive to make the world a better place and drive social and economic change by employing new, innovative business models and practices. Click here to read Vitka’s amazing story of survival and success

EHR Has Arrived!

Street Outreach Services (SOS) has recently launched an Electronic Health Record (EHR) on the medical van. We asked Beth Rittenhouse-Dhesi, Director of Community Services, to share her feedback on the recent implementation, and if she believes that Electronic Health Records will change the future of health care.

She said, “Athena is the Greek goddess of wisdom and useful arts, so it’s very fitting that our new EHR system is called Athena Clinicals. In March, our medical and outreach team launched this new cloud-based platform, allowing SOS staff to securely create and access patient records anywhere our SOS mobile services are provided in real time. It also provides for enhanced patient communications, supporting our team to send automated health-related messages and appointment reminders that are customized for each individual.”  

Rittenhouse-Dhesi believes that EHR’s are changing the future of health care because she says much of the previous work associated with paper charting can now be streamlined to improve patient care.  She notes, “EHR implementation is a major challenge for any clinic, but our staff has been supportive, inquisitive, and determined to embrace technology to enhance services for people living on the streets. I’m very grateful to Athena Gives, Athena Clinicals’ corporate giving program, for donating our new EHR system to us and for all of the wonderful training and technical assistance we needed to get it up and running.”

Staff Spotlight:

In this edition of the staff spotlight, we are highlighting the work of Nick Ragodos, Data Coordinator/Program Associate. Nick serves as a vital member of SFCCC’s data coordination team along with Eric Cooke. He was also recently appointed Program Associate to Pat Dunn, VP of Administration.  We had an opportunity to sit-down with Nick to discuss his current role with SFCCC, and his outlook for the future.

Can you talk about your current role at SFCCC?

Initially, I was brought on as a data coordinator to assist with the processing and reporting of the client service and demographic data submitted by SFCCC’s sub-grantees. Another aspect of the position is coordinating with those partner clinics to insure the quality, timeliness, and security of those submissions. But, as is the case with most small operations, sometimes we’re required to don multiple hats. And, as such (and because my education is in art), I’ve taken on a big chunk of the tasks that require some level of visual design for various agency-related publications... From the production of visual content for the site, to layouts for various promotional materials and newsletters, even designing the programs & invitations for our annual gala -- whatever comes up. Which is great by me! I love the variety and I appreciate the opportunity to apply that particular set of skills.

We know that you will now be supporting Pat Dunn in administration, how will that role differ from your work as Data Coordinator?

My data duties are ongoing. But, working with Pat, I’ll be offering administrative and occasional design-related assistance to Pat, herself, and to a couple other SFCCC employees for whom she oversees, who head programs of their own. So far it’s been the addition of admin tasks related to AHEC and reporting for Ryan White. But, soon enough, there’ll be more -- with Sarah Gordon for the AmeriCorps program, and, possibly with Beth Rittenhouse-Dhesi for the Consumer Advisory Panel. That has yet to be determined. I’m excited, though. I’m being exposed to aspects of program operations I had little to no prior familiarity with and so, in that sense, it’s cool to be learning new things.

Question 3: What has been your biggest personal and/or professional accomplishment to date?

Wow! That’s a big question. I suppose, as much as possible, I prefer to make all aspects of my life personal. And if I’m going to put forth time and energy toward something, I prefer it be something meaningful or beneficial to others. The work we do at the consortium, and the services our partner clinics provide their respective communities, I feel, is good work and vital to our city. So, in my eyes, just having my own part in that is exactly what I want to accomplish professionally/personally in a broad sense. Apart from that, I’d say some of the achievements I’m most proud of are contributing to the beauty of this city by way of volunteering with one of its premier mural organizations, being a part of small but earnest artistic community, and raising a son to be thoughtful and compassionate.

Question 4: Where would you like to see yourself 10 years from now?

Wow, another big question! It’s hard to say. My interests are all over the place… But, I really appreciate the nonprofit business model, so, hopefully, it will be something that I can apply in support of nonprofits in some way? Whatever it is that I am doing ten years from now, I can only hope that it will be something I find meaningful, and that I’m fortunate enough to work alongside open-minded, warmhearted human beings -- as is currently the case.


Americorps: A History Of Success

In partnership with the National Association of Community Health Centers (NACHC), SFCCC’s launched their AmeriCorps/Community HealthCorps program in 1995. This year under the leadership of Program Manager, Sarah Gordon, AmeriCorps will be graduating their 21st class.  Many of the AmeriCorp graduates have went on to have successful careers in health care services.  This is one of the many reasons why SFCCC’s AmeriCorps/Community HealthCorps program is often recognized as a national model for providing pathways to opportunity for people entering the workforce.

For more information about SFCCC’s AmeriCorps/Community HealthCorps program, please click here to read the inaugural edition of the SF Community HealthCorps Newsletter.

CEO's Corner

Why is there an SFCCC?  

Put simply, because San Francisco needs us. The SFCCC partnership of San Francisco’s 9 premier  nonprofit, community-based, community-governed  primary care health centers provided services to over 97,000 patients in 2015 – more than 1 in 10 San Francisco residents. And we have a long history in the city: recognizing that health care thrives in partnership, in 1982 health center leaders realized their dream of creating a strong partnership that would enhance services to patients and communities. Today, SFCCC is the third oldest of the 60+ health center consortia in the country. 

SFCCC works in four interdependent, equally important areas. Access to Care is achieved through several strategies . We serve as San Francisco’s recipient of the federal Health Care for the Homeless grant, which enables our health care network to provide expert care to people living on the streets, staying in shelters, or doubling up with friends. You might see our SOS or Vet SOS vans out on the street, bringing health care directly to homeless patients or their pets. Our federal Ryan White CARE Program provides a comprehensive set of services for persons living with HIV and AIDS.