HELLO FROM THE 2012-2013 COMMUNITY HEALTHCORPS NAVIGATORS IN SF!

Ever wondered what it would be like to dedicate a period of your life in service to impoverished and underserved communities? Ever wondered what it would be like to live and in beautiful — but outrageously expensive — San Francisco on a shoestring budget? Ever wondered what kind of people would take on such challenges?

On September 21st, 2012, twenty-four individuals opted to do so. They decided to commit ten months of their lives to working in various clinics serving a variety of populations across San Francisco.

So, who are these individuals? What do they do? Here’s a quick look at the 2012-2013 San Francisco Community HealthCorps Navigators.

  ANGELA FREITAS    New Generation Health Center 
              
               >>   “I am 
one of two Community HealthCorps Navigators at UCSF's New   Generation 
Health Center, where we support SF youth in taking charge of   their 
sexual health. My primary role is to conduct one-on-one   reproductive 
health & relationships counseling with our patients and   to prepare
 them for seeing our clinicians. I help to generally keep the   clinic 
running smoothly and  I also get to deliver sexual health   
presentations at SF middle and high schools."

ANGELA FREITAS

New Generation Health Center

>> “I am one of two Community HealthCorps Navigators at UCSF's New Generation Health Center, where we support SF youth in taking charge of their sexual health. My primary role is to conduct one-on-one reproductive health & relationships counseling with our patients and to prepare them for seeing our clinicians. I help to generally keep the clinic running smoothly and  I also get to deliver sexual health presentations at SF middle and high schools."

  ALICIA DIGIAMMARINO   Silver Avenue Family Health Center 
              
               >>   “My role
 at Silver Avenue Family Health Center is broadly aimed at   improving 
the patient experience in the clinic. My projects include   designing 
and conducting customer service training sessions for our   staff, 
standardizing and building consensus around our patient education   
materials, and coordinating patient communications for our transition   
to electronic medical records. I also serve as a panel manager and   
health coach, motivating diabetic patients to complete routine labs and 
  make healthy lifestyle changes.”

ALICIA DIGIAMMARINO

Silver Avenue Family Health Center

>> “My role at Silver Avenue Family Health Center is broadly aimed at improving the patient experience in the clinic. My projects include designing and conducting customer service training sessions for our staff, standardizing and building consensus around our patient education materials, and coordinating patient communications for our transition to electronic medical records. I also serve as a panel manager and health coach, motivating diabetic patients to complete routine labs and make healthy lifestyle changes.”

  ALLISON POTTER   Street Outreach Services
              
                >>   "As a 
Community HealthCorps Navigator at Street Outreach Services I   serve 
side-by-side community health providers in our mobile medical   clinic. 
We serve individuals    experiencing homelessness in the city   and 
bring our services directly to them on the streets. I serve   alongside 
our medical providers, perform outreach on our routes, educate   our 
clients on health topics, and provide our clients with case   management
 services such as referrals to primary care or specialty   care.”

ALLISON POTTER

Street Outreach Services

>> "As a Community HealthCorps Navigator at Street Outreach Services I serve side-by-side community health providers in our mobile medical clinic. We serve individuals    experiencing homelessness in the city and bring our services directly to them on the streets. I serve alongside our medical providers, perform outreach on our routes, educate our clients on health topics, and provide our clients with case management services such as referrals to primary care or specialty care.”

  ASHLEY BRUMELL   Native American Health Center
              
                >>   “Hi! My 
name is Ashley Brumell and I am an Oral Health Educator at the   Native 
American Health Center in SF. A typical day at site for me   includes 
coordinating dental screenings at Early Head Start schools   throughout 
San Francisco, helping out with major Dental outreach events   such as 
Give Kids a Smile Day, and infant oral health education with   parents.”

ASHLEY BRUMELL

Native American Health Center

>> “Hi! My name is Ashley Brumell and I am an Oral Health Educator at the Native American Health Center in SF. A typical day at site for me includes coordinating dental screenings at Early Head Start schools throughout San Francisco, helping out with major Dental outreach events such as Give Kids a Smile Day, and infant oral health education with parents.”

  BARBARA HAUPT   New Generation Health Center 
              
               >>   “I serve
 at New Generation Health Center, a teen reproductive clinic in   the 
Mission district of San Francisco. We provide family planning   services
 and counsel teens on birth control and pregnancy-related   
decision-making. It is awesome to help people learn to make informed   
decisions about their health and relationships!”

BARBARA HAUPT

New Generation Health Center

>> “I serve at New Generation Health Center, a teen reproductive clinic in the Mission district of San Francisco. We provide family planning services and counsel teens on birth control and pregnancy-related decision-making. It is awesome to help people learn to make informed decisions about their health and relationships!”

  BERNADETTE GUIRGUIS   VET SOS
              
                >>   “I am 
serving my 2nd year as the Project Assistant for Veterinary   Street 
Outreach Services (VET SOS) which works to provide homeless San   
Franciscan's companion animals with veterinary care and link owners to  
 primary care. I serve as the main coordinator of care outside of our   
mobile veterinary clinic days answering all emails, voicemails, and new 
  projects. During our mobile veterinary clinic days, I manage all 
aspects   of the clinic, including volunteer management, site 
management, and   referrals to veterinary and human care we are unable 
to provide. “

BERNADETTE GUIRGUIS

VET SOS

>> “I am serving my 2nd year as the Project Assistant for Veterinary Street Outreach Services (VET SOS) which works to provide homeless San Franciscan's companion animals with veterinary care and link owners to primary care. I serve as the main coordinator of care outside of our mobile veterinary clinic days answering all emails, voicemails, and new projects. During our mobile veterinary clinic days, I manage all aspects of the clinic, including volunteer management, site management, and referrals to veterinary and human care we are unable to provide. “

  CYNTHIA HUANG   DPH: Maternal, Child, & Adolescent Health 
              
               >> “In my 2nd
 year as an  Community   HealthCorps Navigator with the Child Care 
Health Project and Child   Health & Disability Prevention Program, 
in the Maternal Child and   Adolescent Division of the San Francisco 
Department of Public Health, I   am able to provide a variety of health 
services to low-income families,   primarily children of immigrants in 
San Francisco. I assist with health   screenings, coordinating Give Kids
 a Smile Day and other health fairs   across the city, provide and 
assist with bi-lingual trainings to parents   and childcare providers, 
assist families to get their children into   needed dental and other 
treatment, and translate educational materials   into Chinese. All of 
these activities allow me to fully utilize my   Chinese skills to 
provide linguistically and culturally sensitive   services to low-income
 Chinese-monolingual immigrant families.”

CYNTHIA HUANG

DPH: Maternal, Child, & Adolescent Health

>> “In my 2nd year as an  Community HealthCorps Navigator with the Child Care Health Project and Child Health & Disability Prevention Program, in the Maternal Child and Adolescent Division of the San Francisco Department of Public Health, I am able to provide a variety of health services to low-income families, primarily children of immigrants in San Francisco. I assist with health screenings, coordinating Give Kids a Smile Day and other health fairs across the city, provide and assist with bi-lingual trainings to parents and childcare providers, assist families to get their children into needed dental and other treatment, and translate educational materials into Chinese. All of these activities allow me to fully utilize my Chinese skills to provide linguistically and culturally sensitive services to low-income Chinese-monolingual immigrant families.”

  DEXTER LOUIE   St. Anthony’s Medical Clinic 
              
               >>   "At St. 
Anthony Medical Clinic, a non-profit low cost clinic located in   the 
Tenderloin, I serve largely as a health educator--interacting with   our
 patients as a smoking cessation counselor, fitness instructor, and   
health education teacher. As part of the asthma chronic care team, I   
also engage in case management and outreach. My favorite part of serving
   at St. Anthony's? Definitely getting to teach health class at Father 
  Alfred Center, our affiliated Drug & Alcohol Rehabilitation 
Center,   where I learn something new and fascinating every day--even 
though I'm   supposed to be the teacher.”

DEXTER LOUIE

St. Anthony’s Medical Clinic

>> "At St. Anthony Medical Clinic, a non-profit low cost clinic located in the Tenderloin, I serve largely as a health educator--interacting with our patients as a smoking cessation counselor, fitness instructor, and health education teacher. As part of the asthma chronic care team, I also engage in case management and outreach. My favorite part of serving at St. Anthony's? Definitely getting to teach health class at Father Alfred Center, our affiliated Drug & Alcohol Rehabilitation Center, where I learn something new and fascinating every day--even though I'm supposed to be the teacher.”

  ELISE WALN   CPMC’s Health Champions 
              
               >>   "This is
 my second year as the Community HealthCorps Navigator with   CPMC's 
Health Champions, a school-based health education program at De   
Marillac Academy. As a health educator and program coordinator I teach a
   health class for elementary age students, provide weekly Farmers'   
Market trips & cooking lessons to middle school students, coordinate
   extra-curricular activities (camping, rock climbing, sailing, 
mountain   biking, etc.), and partner with other community organizations
 to provide   our students with health-related opportunities.”

ELISE WALN

CPMC’s Health Champions

>> "This is my second year as the Community HealthCorps Navigator with CPMC's Health Champions, a school-based health education program at De Marillac Academy. As a health educator and program coordinator I teach a health class for elementary age students, provide weekly Farmers' Market trips & cooking lessons to middle school students, coordinate extra-curricular activities (camping, rock climbing, sailing, mountain biking, etc.), and partner with other community organizations to provide our students with health-related opportunities.”

  ELSA PARRA   Operation Access 
              
               >>   “I serve
 at Operation Access (OA), a  non-profit health access agency,   where I
 serve  with medical volunteers to help coordinate outpatient   
surgeries for low-income, uninsured patients throughout the Bay Area.   
Additionally, I spearhead program-wide efforts such as:  executing the  
 OA 2013 Clinic Survey, composing a financial impact analysis, and   
creating an interpreter curriculum for OA volunteers.”

ELSA PARRA

Operation Access

>> “I serve at Operation Access (OA), a  non-profit health access agency, where I serve  with medical volunteers to help coordinate outpatient surgeries for low-income, uninsured patients throughout the Bay Area. Additionally, I spearhead program-wide efforts such as:  executing the OA 2013 Clinic Survey, composing a financial impact analysis, and creating an interpreter curriculum for OA volunteers.”

  EMILY EPSTEN   DPH: Maternal, Child, & Adolescent Health 
              
               >>   “I'm at 
the Department of Public Health in the Maternal, Child, &   
Adolescent Health Section serving in both the Child Health and   
Disability Prevention Program (CHDP) and the Child Care Health Project  
 (CCHP). I assist with dental screenings in both programs, as well as   
help parents through the process of making and keeping dental   
appointments. Additionally, I coordinate a monthly oral health clinic at
   two health centers in the Mission and translate health education   
materials into Spanish.”

EMILY EPSTEN

DPH: Maternal, Child, & Adolescent Health

>> “I'm at the Department of Public Health in the Maternal, Child, & Adolescent Health Section serving in both the Child Health and Disability Prevention Program (CHDP) and the Child Care Health Project (CCHP). I assist with dental screenings in both programs, as well as help parents through the process of making and keeping dental appointments. Additionally, I coordinate a monthly oral health clinic at two health centers in the Mission and translate health education materials into Spanish.”

  FAHAD AHWAN   SFCCC 
              
                >>   “My name
 is Fahad Awan and I am an Americorps VISTA member serving in   Quality 
Improvement at the San Francisco Community Clinic Consortium.   The 
activities I participate in  center around further developing the   
Quality Improvement capacity of SFCCC partner clinics. Whether I’m   
working on a QI Dashboard or researching culturally competent patient   
experience survey tools. I always try to keep my goal in mind – to   
improve the primary medical care services provided to low-income and   
medically needy San Franciscans.”

FAHAD AHWAN

SFCCC

>> “My name is Fahad Awan and I am an Americorps VISTA member serving in Quality Improvement at the San Francisco Community Clinic Consortium. The activities I participate in  center around further developing the Quality Improvement capacity of SFCCC partner clinics. Whether I’m working on a QI Dashboard or researching culturally competent patient experience survey tools. I always try to keep my goal in mind – to improve the primary medical care services provided to low-income and medically needy San Franciscans.”

  HAYLEY MILLER   Women’s Community Clinic
              
                >>   “I 
supervise a talented group of volunteers to coordinate an efficient   
and empowering clinical experience for our clients at the Women’s   
Community Clinic. I assist with health educating, triaging clients, and 
  performing in-clinic labs. I also co-coordinate Ladies' Night--a 
program   that creates a safe space for women while providing, food, 
resources,   and harm reduction strategies geared towards the marginally
 housed and   homeless women in our San Francisco community!”

HAYLEY MILLER

Women’s Community Clinic

>> “I supervise a talented group of volunteers to coordinate an efficient and empowering clinical experience for our clients at the Women’s Community Clinic. I assist with health educating, triaging clients, and performing in-clinic labs. I also co-coordinate Ladies' Night--a program that creates a safe space for women while providing, food, resources, and harm reduction strategies geared towards the marginally housed and homeless women in our San Francisco community!”

  ISHA SHRESTHA   Street Outreach Services 
              
               >>   “At 
Street Outreach Services (SOS), I work with providers from local   
health centers to offer free, non-judgmental urgent care services to   
homeless San Franciscans via our mobile medical van. By going directly  
 to our patients where they live and congregate, I strive to build a   
relationship of trust and break down the barriers that keep them from   
accessing health care. On a typical day, I can be found doing outreach  
 at our city parks, streets and soup kitchens, helping to prep the   
patients to see the provider, offering health education on various   
topics or making referrals to connect our patients to primary care   
providers near them.”

ISHA SHRESTHA

Street Outreach Services

>> “At Street Outreach Services (SOS), I work with providers from local health centers to offer free, non-judgmental urgent care services to homeless San Franciscans via our mobile medical van. By going directly to our patients where they live and congregate, I strive to build a relationship of trust and break down the barriers that keep them from accessing health care. On a typical day, I can be found doing outreach at our city parks, streets and soup kitchens, helping to prep the patients to see the provider, offering health education on various topics or making referrals to connect our patients to primary care providers near them.”

  JACOB BARELA   Mission Neighborhood Health Center 
              
               >>   “As a 
VISTA I get to serve with the medical providers and the   management 
teams on various projects at Mission Neighborhood Health   Center. The 
main project I am helping with is achieving Patient-Centered   Medical 
Home (PCMH) recognition. I am helping the health center become a   PCMH 
by organizing and presenting data from the electronic health   records 
and assisting the clinics in increasing access to care for the   
patients."

JACOB BARELA

Mission Neighborhood Health Center

>> “As a VISTA I get to serve with the medical providers and the management teams on various projects at Mission Neighborhood Health Center. The main project I am helping with is achieving Patient-Centered Medical Home (PCMH) recognition. I am helping the health center become a PCMH by organizing and presenting data from the electronic health records and assisting the clinics in increasing access to care for the patients."

  JACQUELINE HSIEH   St. Anthony’s Medical Clinic 
              
               >>   “Hi all!
 My name is Jackie, and I'm currently serving at St. Anthony's   Medical
 Clinic! I've been having a great time doing some health coaching   
(smoking cessation and diabetes self-management) and health education   
through the Father Alfred Center and our weight-loss program, Inspiramos
   Salud.”

JACQUELINE HSIEH

St. Anthony’s Medical Clinic

>> “Hi all! My name is Jackie, and I'm currently serving at St. Anthony's Medical Clinic! I've been having a great time doing some health coaching (smoking cessation and diabetes self-management) and health education through the Father Alfred Center and our weight-loss program, Inspiramos Salud.”

  JUDITH FITZPATRICK   Women’s Community Clinic
              
                >>   “Hey! My
 name is Judy Fitzpatrick and I serve at the Women's Community   Clinic 
as a shift coordinator. My responsibilities include health   education, 
outreach coordination, volunteer supervision, and   coordinating client 
and outreach services. The clinic is an amazing   place and I love my 
role at my  site!”

JUDITH FITZPATRICK

Women’s Community Clinic

>> “Hey! My name is Judy Fitzpatrick and I serve at the Women's Community Clinic as a shift coordinator. My responsibilities include health education, outreach coordination, volunteer supervision, and coordinating client and outreach services. The clinic is an amazing place and I love my role at my  site!”

  KATIE MORRISON   Women’s Community Clinic 
              
               >>   “My role
 at the Women's Community Clinic is usually as a shift   coordinator, 
which means that I manage clinic flow, organize volunteers   and conduct
 health education sessions based on a client-centered, harm   reduction 
model of care. I handle much of the clinic inventory and serve   as a 
billing liaison. One of my favorite parts of working at the clinic   is 
getting to do outreach once a week to women living in single room   
occupancy hotels or experiencing homelessness.”

KATIE MORRISON

Women’s Community Clinic

>> “My role at the Women's Community Clinic is usually as a shift coordinator, which means that I manage clinic flow, organize volunteers and conduct health education sessions based on a client-centered, harm reduction model of care. I handle much of the clinic inventory and serve as a billing liaison. One of my favorite parts of working at the clinic is getting to do outreach once a week to women living in single room occupancy hotels or experiencing homelessness.”

  LUTHER ARMS   Tom Waddell Health Center
              
                >>   “Hi 
everyone! I am currently serving my 2nd year at Tom Waddell   spending 
most of my time at its community sites performing outreach,   referring 
clients to primary care and facilitating support groups. I   also serve 
doing  quality-improvement projects, rolling out a naloxone   
distribution pilot, and tracking HIV+ patients lost to follow up.”

LUTHER ARMS

Tom Waddell Health Center

>> “Hi everyone! I am currently serving my 2nd year at Tom Waddell spending most of my time at its community sites performing outreach, referring clients to primary care and facilitating support groups. I also serve doing  quality-improvement projects, rolling out a naloxone distribution pilot, and tracking HIV+ patients lost to follow up.”

  MARVIN SO   Tom Waddell Health Center
              
                >>   “Hello, 
my name’s Marvin and I’m currently serving at the Tom Waddell   Heath 
Center through  the SF Department of Public Health. My main job is   to 
coordinate and support the Family Team, a group of providers   dedicated
 to serving homeless families and children in the shelter   system 
through primary and urgent care, referrals, and outreach. I also   do a 
bunch of health education, quality improvement work, case   management, 
and shelter health trainings – it’s been a blast!”

MARVIN SO

Tom Waddell Health Center

>> “Hello, my name’s Marvin and I’m currently serving at the Tom Waddell Heath Center through  the SF Department of Public Health. My main job is to coordinate and support the Family Team, a group of providers dedicated to serving homeless families and children in the shelter system through primary and urgent care, referrals, and outreach. I also do a bunch of health education, quality improvement work, case management, and shelter health trainings – it’s been a blast!”

  NANCY CHANSAVANG   SFDPH Dental Program 
              
               >>   “I serve
 with SFDPH's dental program and we organize dental screenings   for all
 kindergartners enrolled in the San Francisco Unified School   District.
 We also select elementary schools with a high population of   students 
that come from a low-income background to take part in the   sealant 
program; this allows eligible K and 2nd graders to receive   sealants on
 their first and/or second molars.”

NANCY CHANSAVANG

SFDPH Dental Program

>> “I serve with SFDPH's dental program and we organize dental screenings for all kindergartners enrolled in the San Francisco Unified School District. We also select elementary schools with a high population of students that come from a low-income background to take part in the sealant program; this allows eligible K and 2nd graders to receive sealants on their first and/or second molars.”

  SAIMA SHAH   Housing and Urban Health Clinic
              
                >>   "Hi 
everyone! I serve at the Housing and Urban Health Clinic (HUHC)   
assisting medical providers with vital signs, scheduling appointments,  
 and answering phone calls. I am also in charge of the flu vaccination  
 project – distributing the vaccination along with syringes to off-site 
  clinics and giving flu shots at HUHC. I am also doing some quality   
improvement projects such as tracking our female patient population for 
  their next pap smear, and following up with our diabetic patients.”

SAIMA SHAH

Housing and Urban Health Clinic

>> "Hi everyone! I serve at the Housing and Urban Health Clinic (HUHC) assisting medical providers with vital signs, scheduling appointments, and answering phone calls. I am also in charge of the flu vaccination project – distributing the vaccination along with syringes to off-site clinics and giving flu shots at HUHC. I am also doing some quality improvement projects such as tracking our female patient population for their next pap smear, and following up with our diabetic patients.”

  SEAN COONEY   GLIDE Health Center
              
                >>   “I serve
 at Glide Health Services, a federally qualified health center   that 
provides primary care, mental health care, and complimentary care   to 
San Francisco's homeless, chronically poor, and uninsured residents.   
The most exciting part of my job is HIV testing, harm reduction   
counseling and needle exchange.. I also co-direct the clinic's Wellness 
  Center, help patients navigate the health care system with the nursing
   case management team, and serve on various other supportive and 
research   related projects.”

SEAN COONEY

GLIDE Health Center

>> “I serve at Glide Health Services, a federally qualified health center that provides primary care, mental health care, and complimentary care to San Francisco's homeless, chronically poor, and uninsured residents. The most exciting part of my job is HIV testing, harm reduction counseling and needle exchange.. I also co-direct the clinic's Wellness Center, help patients navigate the health care system with the nursing case management team, and serve on various other supportive and research related projects.”

  SOCHEATA SUN   GLIDE Health Center
              
                >>   “As a 
Community HealthCorps Navigator at Glide Health Services, I am   one of 
the Coordinators for the Wellness Center, the mammogram nursing   case 
manager, and involved in the HIV services.”

SOCHEATA SUN

GLIDE Health Center

>> “As a Community HealthCorps Navigator at Glide Health Services, I am one of the Coordinators for the Wellness Center, the mammogram nursing case manager, and involved in the HIV services.”